Moving to a New Address? Here is What You Need To Ask Your Movers Before Moving Day!

It’s time to move and you’ve finally chosen a moving company to handle all your needs and make you move as stress-free as possible. Congrats! We know well enough that choosing the right NYC movers is an assiduous task but we’re assuming you’ve done your homework and researched their qualifications (if they are licensed, insured have good references, etc). Just make sure to ask these seven questions prior to the relocation.

While working with a moving company can save you from a lot of stress and unexpected issues, not to mention that you get more security for your goods than if you would DIY, you sometimes might find yourself in the middle of a less than ideal scenario if you don’t research the moving company well and ask all the important questions beforehand. Nobody likes to be taken by surprise with hidden fees or schedule delays so, just to make sure everything runs smoothly, here are some of the most important questions you should address to your movers before the moving day!

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How do you contact the driver?

You might think that close contact on the moving day is a given and in most cases it is, but just to make absolutely sure there are no issues on the way, if this information is not given to you by the moving company beforehand, make sure to ask for it. Most companies will be happy to provide you with the driver’s contact information so that you may track your items and “check in” as needed. Aside from this, direct contact with the driver will also come in handy for scheduling the drop-off, arrange where the moving truck driver should park and how they should bring everything inside the new house.

What’s included in the estimate?

Yeah, we know…talking money is not always comfortable but it is very much necessary. In some cases, your moving contract estimate may not cover everything. These estimates often cover mattress packing, wrapping and protecting furniture, transportation, loading and unloading services, and item assembly and disassembly. However, there are a number of extra services that may or may not be included in the estimate such as additional packing of leftover loose things, transportation of a car, moving or fixing any significant appliances, and any storage or holding charges after the delivery date. Try to make a list of all the services you might need beforehand and discussing it with your movers when signing the contract.

What are the COVID safety rules?

Ah…Covid. Over one year in but without herd immunity being accomplished it’s still a big risk that everyone has to try mitigating. So with that in mind, it’s important to know what’s the approach your movers are taking to mitigating Coronavirus health hazards and if there are any specific rules you need to follow as well if you do your own packing. Given that the virus spreads mostly through person-to-person contact it is critical that the movers utilize personal protective equipment when moving your possessions in and out of the house. Most moving companies have a dedicated COVID protection page where you can find all the necessary information, but in case their website doesn’t have that, it’s good to ask!

Is there something not allowed?

There are not a lot of things movers can’t do, but they might have some regulations regarding the things they can transport, depending on a company to another. In theory, they tell you everything you need to know and if there are some things that they cannot transport beforehand but in case they don’t hand you a list of non-allowable items, make sure to ask. You don’t want any surprises on the moving day…like let’s say, having to leave your pet python behind! We kid, of course, but you should note that anything combustible and hazardous, such as poisons, scuba tanks, propane tanks, lamp oil, matches, and aerosols, is normally not permitted aboard a moving truck. Perishable products, such as chilled food and plants and personal items (such as photo albums, cash, birth documents, and expensive jewelry) also don’t belong aboard a moving truck

Are there any discounts available?

Everybody knows that moving is not a cheap affair. In fact, if you are moving long-distance you can even expect to pay several thousand dollars for a full-service move. (but hey, you can’t put a price on smooth moving). The good news is that generally, movers can provide customers with moving discounts and special offers. For example, if you are a returning customer, a veteran, or have special circumstances you might get yourself a good moving deal. Also, it’s a good idea to keep your eye on your PO box or their socials as sometimes moving companies post or send discount coupons which you can take advantage of.

Are the movers subcontracted?

Customers don’t usually ask about subcontractors when choosing a moving company. But it’s important to do so, and here’s why. There are instances when the moving company you hire will per se deliver your belongings. In the case of a long-distance move, your belongings may be shifted to another vehicle at some point during the journey. Something like this may not only cause damage to your possessions, but it may even cause them to disappear entirely. Choosing a moving company that works with subcontractors might not be as safe as using one that has its own personnel. It doesn’t offer you the guarantee that they are professional and responsible in the same way that a moving company with their own movers will do.

What’s the moving schedule?

Last but not least, be sure to get the exact timing of your pick-up and drop-off. Not for nothing, but having a precise timeline will help you better organize your moving day. If you’re moving long-distance, keep in mind that the moving company may not have a precise arrival time. They should, however, be able to provide you with an estimate and, when getting close to the destination, the driver should be able to provide a more precise ETA. If the move is in the area the company will most likely be able to estimate the time it will take to load the truck and arrive at your new home.

Before you move on, remember that finding the right moving company is very important. Ask for suggestions from friends and neighbors, evaluate recommendations, read online reviews and ratings, their service pages, and ask all the important questions before getting on to business!

About the Author

Michaela Smith is the marketing director at EMPIRE Movers, a residential and commercial moving company located in New York, with over 15 years of experience in helping clients move to their dream homes!

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