Toronto (AP) — Rogers Communications Inc. said on Saturday that it had restored mobile and Internet services for its “majority” customers after more than 15 hours of outages.
The turmoil that the Toronto-based telecommunications company didn’t provide an explanation began on Friday morning. It didn’t have mobile and internet services for many customers, causing problems with 911 services, debit transactions, and even the poor passport offices of Service Canada.
Rogers said in a tweet that some customers may be delayed in recovering full service as the network returns online and traffic returns to normal.
“Our technical team is working hard to get the rest of our customers back online as soon as possible,” Tweet said.
“We sincerely apologize for the inconvenience caused to our customers. We will actively provide credit to all our customers.”
Interac said the service will be fully available again after the debit transaction is suspended due to the Rogers network outage.
Rogers CEO and President Tony Staffieri said in an open letter that the company apologized for the interruption of service but did not explain the number of customers that were suspended or affected.
Stafieri said Rogers has promised to understand the cause and will make changes to meet and exceed future expectations.
The outage began early Friday and continued into the evening, prompting companies and organizations to notify their customers that their operations were affected by Rogers and that delays and service interruptions were expected.
The suspension has postponed the weekend tour suspension at Rogers Center in Toronto. The date in Toronto was one of the two set in Canada.
Among the most serious consequences of the outage were warnings from police in Toronto and Ottawa. Police reported connectivity issues when people called 911.
Many Rogers customers scrambled to find Internet services, headed to coffee shops, dropped connections, and exchanged talk of outages.
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Mobile and internet services that returned primarily to Canada after a power outage | Tech Talk & Innovation
Source link Mobile and internet services that returned primarily to Canada after a power outage | Tech Talk & Innovation